These terms are the agreement between you and SDLC Corp ("InnCentral", "we", "us") for using the InnCentral hotel management platform, including our website, the application at your workspace address, and the direct booking pages your hotel publishes (together, the "Service"). By creating a workspace or using the Service you agree to them. If you accept on behalf of a business, you confirm you can bind it.
1. The Service and our plans
InnCentral lets hotels and other accommodation businesses manage reservations, rooms, guests, bills and payments, housekeeping and maintenance, point-of-sale and kitchen operations, reports, a direct booking page, and connections to booking channels. It is a business tool, intended for use by hospitality professionals.
- Free plan. Free to start, with no limits on rooms, users, reservations or properties.
- Enterprise. A sales-led plan for hotel groups, which can include private deployment or self-hosting, migration help and support commitments. Enterprise terms (including any service levels) are set out in a separate written agreement, which takes priority over these terms where they conflict.
2. Accounts and workspaces
- You must be at least 18 and able to enter a binding agreement, and use the Service for business purposes.
- Give accurate information when you sign up and keep it current. You must verify your email address to create a workspace.
- The person who creates a workspace is its Owner. Owners choose who else has access and at what role, are responsible for what their team does in the workspace, and should remove access promptly when someone leaves.
- Keep your sign-in details confidential, use a strong password, and tell us promptly at support@sdlccorp.com if you think your account has been compromised. You are responsible for activity under your account.
- Your workspace address (for example your-hotel.inncentral.sdlccorp.com) is allocated on a first-come basis. Some names are reserved, and we may change or reclaim an address that infringes someone's rights or is misleading.
3. Free plan and fees
The Free plan costs nothing and needs no payment card. If we introduce paid features or plans, we will tell you before anything is charged, and you will not be charged for them unless you choose to accept them. Enterprise fees are those in your agreement. Any payment processing fees charged by Stripe, Razorpay or another provider you connect are between you and that provider. Amounts are exclusive of taxes unless stated otherwise.
4. Your data
- You own it. The records you and your team put into the Service, including guest, reservation, billing and operational data ("Your Data"), remain yours.
- What we may do with it. You give us permission to host, copy, process and display Your Data only as needed to provide, secure and support the Service, and as described in our Privacy Policy.
- Your responsibilities. You are responsible for Your Data being accurate and lawfully collected, including giving guests the notices and obtaining the consents that privacy and consumer laws require, and for the way your property uses identity documents and payment details.
- Roles. For guest and booking records, you are the data controller and we are your processor. If you need a data processing agreement, contact us.
- Getting it back. You can edit records and download reports (including CSV exports) from your workspace while it is active. If you close it, ask us for an export first; deletion works as described in the Privacy Policy.
5. Acceptable use
You agree not to, and not to let anyone else:
- break the law or use the Service to harm, harass, defraud or discriminate against anyone;
- try to access another workspace, bypass access controls or rate limits, probe or test the Service's security without our written permission, or interfere with its operation;
- upload malware, or send spam or unsolicited messages through the email or messaging features;
- scrape the Service at scale, resell or white-label it without an agreement with us, or use it to build a competing product;
- upload content or data you have no right to, including sensitive data beyond what your property legitimately needs; or
- misuse payment or booking-channel connections, or break the rules of the providers you connect.
6. Third-party services and integrations
The Service can connect to services run by others, including payment providers (such as Stripe and Razorpay), booking channels and channel managers (such as Booking.com and Channex), messaging (email, WhatsApp or SMS through Twilio) and Google sign-in. Your use of them is governed by their own terms. We do not control them, and we are not responsible for their availability, fees, changes or conduct. You are responsible for the credentials and keys you connect, and for how bookings and payments from those channels are honoured.
7. The AI assistant
The AI assistant answers questions about your operations in plain language. It can produce answers that are incomplete or wrong. Check anything important before you act on it, and do not rely on it for legal, tax, financial or safety decisions. You remain responsible for decisions made using it.
8. Availability and changes
We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free, and the Free plan has no service level. We may update, add or retire features, and perform maintenance. If we make a change that materially reduces what the Free plan offers, we will give reasonable notice where we can. Enterprise service levels are those in your agreement.
9. Intellectual property
We and our licensors own the Service, its software, design and branding. We give you a limited, non-exclusive, non-transferable right to use the Service under these terms. Parts of the software are open source and are licensed to you under their own licences (for example the LGPL-3.0), which apply to those parts. Feedback you send us may be used to improve the Service without obligation to you. Nothing here transfers ownership of Your Data to us.
10. Suspension and ending your use
- You can stop using the Service at any time. To close your workspace, email us from the Owner's email address.
- We may suspend or end access if you breach these terms, put the Service or other users at risk, or if we are required to by law. Where practical, we will tell you why and give you a chance to fix the problem first, and we will allow you to export Your Data unless the law or a security risk prevents it.
- Sections that by their nature should survive (such as data, liability and governing law) continue after your use ends.
11. Disclaimers and liability
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties not expressly stated here, including fitness for a particular purpose and non-infringement. We are not responsible for lost bookings, revenue or profit, overbookings, channel or payment-provider issues, or data entered incorrectly, and we are not liable for indirect, incidental, special or consequential losses.
To the fullest extent the law allows, our total liability to you for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim and USD 100. Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence. You agree to indemnify us against third-party claims arising from Your Data or your breach of these terms, to the extent the law allows.
12. Governing law
These terms are governed by the laws of the jurisdiction in which SDLC Corp is registered, and disputes will be handled by the courts there, unless your Enterprise agreement says otherwise or mandatory consumer or local law gives you other rights.
13. Changes to these terms
We may update these terms. For material changes we will update the date above and, for registered workspaces, tell the Owner by email or in the application before they take effect. If you keep using the Service after that, you accept the updated terms; if you do not agree, you can stop using it and close your workspace.
14. Contact us
Questions about these terms: support@sdlccorp.com, or use the form at sdlccorp.com/contact-us. InnCentral is a product of SDLC Corp.
